Put safety ahead of cleanup
Keep away from water near outlets, appliances, or electrical equipment. If there is an electrical hazard, get appropriate emergency help. Do not enter an unsafe area to reach a shutoff or collect belongings.
Shut off the affected supply if it is safe
An accessible fixture shutoff may stop a leak under a sink or at a toilet. A larger supply leak may require the property’s main shutoff. Do not force a valve that will not move, and ask for guidance if you are unsure which valve you have found.
Record what you see
From a safe area, note where the water appears, whether it flows continuously, and what was in use when the leak started. Photos of the visible area can help explain the problem. A visible wet patch does not always pinpoint the source behind it.
Call for an active leak
Use the phone for active flooding or urgent plumbing trouble. Tell the team your city and whether the water is shut off. An online service request can be useful for a contained or routine issue, but it is not a confirmed urgent response.
Discuss the repair and any separate restoration
A plumbing repair and restoration of wet drywall, cabinetry, or flooring may be separate work. Ask what the repair scope includes and whether additional access or restoration will be needed. Keep the written scope for your records.
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